The “ASK ME” program urges you – the patient and your family – to get involved in your care.

You, as the patient, play a vital role in making your care safe by becoming an active, involved, informed member of your health care team.

NEA Baptist, along with such organizations as the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and the Centers for Medicare and Medicaid Services (CMS), urge you to get involved in your care. “ASK ME” provides simple advice on how you can help make your care a positive health experience.

Ask Questions. Express your concerns. You have the right to know about your treatment.

• Tell your doctor or nurse if something doesn’t seem right.
• Ask your caregiver about safety. NEA Baptist has put many measures in place to provide a safe experience for you.
• Don’t be afraid to say something to your caregiver if you have any doubts about your treatment.
• Identify yourself to each caregiver you meet to confirm that the correct treatment is provided to you.
• If you have any special communication needs, just let your caregiver know.
• Before you leave NEA Baptist, ask your caregiver about follow up care and make sure you understand the instructions.
• Let a hospital representative know about your stay and whether or not you felt safe and comfortable.
• NEA Baptist cares about your experience with us – take the time to let us know – on the phone, in person or in writing.

Know what’s happening each step of the way.
• Ask you caregiver about the purpose of the medication or treatment you are about to receive.
• Don’t hesitate to ask about a medication if you don’t recognize it.
• Have a designated family member or friend support you and when needed, communicate your questions and preferences.
• Make sure your caregivers check your wristband before you receive any treatment or medication.

Make sure you’ve expressed your preferences for care.
• You’ll have an opportunity to express your wishes concerning resuscitation and life support.
• You and your doctor should agree on what will be done during each step of your care.
• Know who will be taking care of you, how long the treatment will last, and how you should feel during and after the treatment.
• Review consents for treatment before you sign them, and make sure you understand exactly what you are agreeing to.
• Understand what your options are. Ask your doctor about potential risks, benefits and alternatives of any test, medication or treatment.
• Be sure to communicate your medical history to your caregivers including any allergies, other existing medical conditions or medications (including herbal medications, home remedies, and vitamins).

Expect to receive education about your diagnosis, your treatment plan, and any tests you are undergoing.
• Ask questions about your condition and learn as much as you can. Your doctor and nurse are the best sources for information. You may also research background information at the library and respected medical websites, but be sure to ask your doctor or nurse how this information relates to your care.
• Ask your doctor or nurse to explain any medical terms you do not understand.
• Feel free to ask you caregiver about how the equipment being used in your care monitors your safety.
• Ask about the purpose and potential side effects or interactions of any medication you receive.
• Your caregivers will provide you with instructions to follow once you leave the hospital. These instructions should be provided in writing. Make sure you understand the instructions before you leave the hospital.

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