VALUES
Friendly, compassionate, and responsive care as reflected in our
"Service First" philosophy: Respect for the individual and the value of
diversity, trust and teamwork, and continuous improvement.
PATIENT
RIGHTS, COMMITTED TO YOU
Respect your needs and wishes.
Considerate / respectful care, regardless
of race, color, religion, sex, age, physical
/ mental handicap or national origin.
To work on values and beliefs that do not
interfere with the well-being of you or others.
The doctor who is most responsible for your
care.
Answers to questions of treatment, procedures,
tests or surgery.
Information about your medical care.
Our support to make decisions about your health
care, including acceptance or refusing care
as permitted by law (with consequences described
by your doctor).
Information to help make your healthcare decisions
for the future, knowing that care is not conditioned
on whether you have advance directives.
Ethical Advisory Committee to help you with
ethical issues.
To work with you on personal comfort and dignity,
and to be considerate of your needs at the end
of life.
Information on experimental or research activities
that involve your treatment, to participate
or refuse.
Privacy and confidentiality, with your records
and as you undergo tests or treatment.
Explanation regarding your charges and billing
regardless of your ability to pay.
Information about the safety reasons for restraining
you, if necessary, either physically or with
medication.
Any opportunity to express any concerns about
your hospitalization without hesitation, but
with confidence that we may assist you and provide
for your comfort. This opportunity is extended
to your family or to your legally appointed
representative and will not interfere with your
care. A patient representative is available
to assist you.
Right to admission and treatment of patients
who have AIDS, are perceived to have AIDS, belong
to a group who is known to be at a high-risk
for developing AIDS, reside with someone who
has AIDS or has been tested positive for HIV.
To appropriate initial assessment and regular
reassessment and management of your pain. To
educate you and your family regarding their
roles in managing pain as well as the potential
limitations and side effects of pain treatment.
To take personal, cultural, spiritual, and ethical
beliefs into account while managing pain.
Access to protective services including a
list of names, addresses, and telephone numbers
of pertinent state client advocacy groups in
waiting.
Giving the doctor and the hospital staff complete
and accurate information about your condition
and care.
Following your doctors orders and instructions
and the hospital staffs instructions for your
care.
Periodically reviewing and advance directive
for healthcare choices you may have with your
family, physician, and persons selected to represent
you.
Bringing an updated copy of your advance directive
(such as a Living Will, Durable Power to Attorney)
to be placed in your medical record at the time
of each admission.
Accepting responsibility for refusing treatment.
Ask your physician about risks and consequences
for refusal, including options, prior to making
decisions.
Review your advance directive for any changes
you may wish to make.
Placing in the hospital safe or sending home
all valuables. Also, when requested, taking
off personal items such as dentures, glasses,
hearing aids, as needed for specific procedures.
Ask your nurse for a denture cup and advise
on where to keep your glasses and hearing aids.
Using hospital equipment and facilities carefully
so that they remain in good condition for others
to use.
Being considerate of hospital staff
Respect other patients needs for privacy
and quiet. Ask visitors to honor visiting hours
and numbers.
Observe the no-smoking policy
Participating with your physician and hospital
staff to assure appropriate management of your
pain.
Review and understand your insurance coverage;
understand your financial responsibility.
Supply insurance information and pay your
bill promptly so that we can continue to serve
you and the community effectively.
Our
commitment to quality, patient-centered care
is for every patient, including infants, children,
and adolescents whose parents or legal guardians
will be expected to speak for them and be responsible
for approving the care prescribed.
Speak
with your doctor, your nurse, or call for a
patient representative at 972-7272 if there are any opportunities for improved sensitivity
to your needs.
Were
here to help
We
want you to be very satisfied with your
stay
at NEA Baptist. If there is any reason you are not VERY SATISFIED with
your stay, please call 7272. Were committed
to making your stay here as comfortable as
possible.
Should you feel the need, you can talk to us
about any part of your visit. Well do our
best to resolve any difficulties that might
arise
while youre here or even pass along any suggestions
or compliments you might have. And you can
count
on a timely response from us.
NEA Baptist is a Joint Commission Accredited
Facility. Should you not have your concerns
regarding patient care and safety resolved
by the hospital to your satisfaction, you may
also contact the Joint Commission's Office
of Quality Monitoring to report any concerns
or register complaints by either calling 1/800-994-6610
or e-mailing complaint@jointcommission.org
Our
staff cannot accept gifts. The best gift is
your satisfaction with our service.
Thank
You
